Metro Micro is on-demand rideshare in your neighborhood.

How to Ride

Book your trip from the app!

Other ways to book your ride:

• Book online at book.metro-micro.net
• Call to book: 323.GO.METRO

Other ways to book your ride:

Meet Metro Micro

Micro is Metro’s new on-demand rideshare service, offering trips within several zones in LA County. The new service is for short local trips and uses small vehicles (seating up to 10 passengers). Micro is part of Metro’s family of services and has been designed hand-in-hand with our NextGen Bus Plan. The service is meant to be a fast, safe and convenient option for quick trips around town.

Your first two rides are on us. Give Micro a try.

$1 per Ride

Try Metro Micro today at our introductory price of just a buck.

FAQ

Metro is committed to offering safe transportation options that adhere to all local and state public health guidelines. All drivers and passengers will be required to wear face masks. Additionally, all drivers will be trained on proper COVID-19 health and safety procedures and will be provided with proper PPE equipment.

Metro Micro will offer shorter wait times and better reliability in the service area.  The wait time for the service will be a maximum of 15 minutes from time of reservation to time of pickup from your requested location within the service zone. 

 

On-demand trips mean you can access service when you need it, instead of having to plan your trip around a bus route schedule.

 

Service is provided in a vehicle that will make short trips within the service area. Riders can’t hail a Metro Micro vehicle from the curb, like they would a bus. Trips must be scheduled in advance. Customers must plan a separate bus trip to complete any trip outside the pilot zone.

Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point 5 minutes before your pick-up window. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the Metro Micro app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. To stay on schedule, the vehicle will depart if you do not show up within the 1-minute waiting period.

You cannot change your existing ride-booking. However, you can cancel your ride and book a new ride that suits your pick-up location or destination.

Yes. At the end of a trip, mobile app customers will be invited to rate their ride and submit comments about Metro Micro.

At this time, a promotional fare of $1 will run six months from the date of service launch. The $1 will not include a transfer to our bus and rail. Customers can pay using their TAP card/account (stored value only) or with a credit card (no cash). Metro staff will return to the Board at the end of the six-month introductory period to consider potential fare adjustments.

You can pay for your Metro Micro ride by tapping your TAP card on the TAP reader that is available inside the vehicle right when you board. The fare will be deducted from your preloaded balance. At this time, you cannot pay for Metro Micro with a monthly pass. If booked together, each rider will need to tap their own TAP card.

Choose a date or time in advance. Bookings can be made on-demand up to 7 days in advance.

 

You have the option to book for multiple days with the same pick-up and drop-off schedule.

Pick-up and drop-off will be available at designated locations within the pilot zone.

323.GO.METRO (323.466.3876) can be used to schedule your trip through Metro’s Call Center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.

As with all Metro employees must pass a background check and complete appropriate training. 

Service animals are always welcome, as required by law. At this time, Metro Micro cannot accommodate pets. 

Rides cannot be booked that would arrive or depart outside of service hours.

Metro Micro is a supplement to the existing bus and rail system in Los Angeles County and the service is meant to complement equity, reliability and efficiency improvements being implemented as part of the NextGen Bus Plan that was approved in October.

Metro Micro vehicles like Metro buses, have distinctive coloring and graphics. In addition, the app and SMS notifications will provide the vehicle number you are expecting as your ride approaches.

When you book a ride with Metro Micro you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If due to some reason you are not able to take the ride, we advise you to cancel as soon as possible. 

If you are passenger with bike, you can book a seat with Regular (bike) option. Bike racks, when available, have the capacity for two bikes.

 

If you require accessible seating, you can book a seat with Accessible option. You also have the option to add an additional companion traveling with you as a Regular Seat.

 

Other passengers can book up to 5 seats with Regular option.

 

Please remember that all passengers in 1 booking need to travel at the same time and get picked up and dropped off at the same stops.

Book trips with the Metro Micro mobile app (Apple App Store or Google Play), on the web booking site, or by calling 323.GO.METRO (323.466.3876).

You can book a trip on Metro Micro web booking site; however, you will not receive automatic alerts about the status of your trip as you would when using the mobile app.

When you make reservation, you will be able to choose from a list of options for the pick-up and drop off times that best suits your schedule.

You can add a credit card to your Metro Micro account and pay when you book your ride. Alternatively, you can select TAP card and pay with your TAP card when you board the vehicle.

At this time, all Metro Micro customers pay the introductory discounted fare of $1 per ride. 

The Metro Micro app and web booking site are currently available in English and Spanish. Patrons can call 323.GO.METRO (323.466.3876) to book in English, Spanish, or eight other languages commonly spoken in Los Angeles.

A trip can be cancelled with the Metro Micro app, online on the web booking site or by calling 323.GO.METRO (323.466.3876). If you have pre-paid for your ride with a credit card, a credit will be applied to your account.

>Watts/Willowbrook Zone:

Connections to two A Line (Blue) and three C Line (Green) stations

Connections to bus lines 48, 51, 53, 55, 60, 115, 117, 120, 125, 202, 205, 251, 258, and 260.

>LAX/Inglewood Zone:

Connections to three C Line (Green) stations.

Connections to Metro bus lines 102, 111, 115, 117, 120 and 232.

>Compton/Artesia Zone:

Connections to three A Line (Blue) stations and three C Line (Green) stations.

Connections to Metro bus lines 48, 51, 53, 55, 60, 120, 125, 127, 128, 130, 202, 205, 246, 251, and 260.

>El Monte Zone:

Connections to Metro bus lines 70, 76, 78, 266, 267, 268, 287, 489, 577, 910, and 950.

Connection to Metrolink San Bernardino Line.

>North Hollywood/Burbank Zone:

Connections to Metro B Line (Red) and G Line (Orange) at North Hollywood Station,
Connections to Metro bus lines 90, 92, 94, 96, 152, 154, 155, 162, 164, 165, 169, 222, 224, 237, 294, and 501.
Connections to Metrolink Ventura County Line and Antelope Valley Line.

>Highland Park, Eagle Rock, Glendale:

Connections to Metro bus lines 45, 81, 90, 92, 94, 180, 182, 251, 501, 603 and L Line (Gold).

>Altadena, Pasadena, Sierra Madre:

Connections to Metro bus lines 177, 180, 256, 260, 266, 267, 268, 487, 501, 662, 686 and L Line (Gold).

All Metro Micro drivers are LA Metro employees. As with all LA Metro operators, all drivers are screened before they are hired and have received specialized safety training, including incident prevention. 

In compliance with California law, all passengers under age 8 must ride in an appropriate Child Restraint System (CRS), such as a safety seat or booster; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. Caregivers must provide an appropriate safety seat and install it in the vehicle. Unfortunately, while drivers can provide information about LATCH attachment points, they cannot assist caregivers with installation.

Click here to learn more information (English)

Click here to learn more information (Spanish)

You can send any comments, concerns or questions within the app or web booking by navigating to the “Help” menu. Alternatively you can call Metro at 323.GO.METRO (323.466.3876) or email micro@metro.net.

Can’t find what you’re looking for?
Contact us at micro@metro.net

Join our Team!

Apply to become a Metro Micro driver.

Our drivers receive a great benefits package, including:

  • Competitive Hourly Pay: Starts at $17.75
  • Medical & Dental Insurance
  • Retirement Plan Options
  • Tuition Reimbursement
  • Unionized: Your Safety and Stability are Union-Represented
  • Vehicle Provided By Metro: No Mileage to Your Car

Stay connected with Metro Micro.

Find out more about our service, including future deals and discounts.
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